All questions related to your profile and managing it

• How can I change my password? 408
• I play in several clubs, can I have a single login? 260
• I have a single account across several clubs, how do I choose which club to display? 194
• A family member wants to become a member, can I add them? 147
• How do I book for a family member? 11
• I've lost my password. How can I recover it? 239
• How do I change my profile photo and information? 3
• I have several accounts: how do I merge them into a single login? 2
• How do I change the site language? 6
• How do I set my personal access code? 7
• My data: download, leave the club, delete my account 12
• How do I become a club member online? 6

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 145
• Why are some cells pink on the board? 369
• How can I make a booking 931
• How can I book with a guest? 236
• How can I edit a booking? 191
• How can I delete a booking? 285
• All courts are occupied. Can I join the waiting list? 74
• What payment methods are available to me for a booking? 98
• How to create an open booking 36
• How to join an open match 27
• Where can I find the court access code (door code)? 8
• How do I withdraw from an open match? 10
• How do I view my booking history? 9
• How do I see the weekly schedule? 8
• How do I find and book at another club? 11
• How do I sign up for a club event? 6

How do I register for a camp or a school?

• Sign up for a tennis lesson 92

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 4
• How do I pay for a booking with my wallet? 12
• How do I split the payment with my partner? 8
• How do I use my restaurant vouchers? 8
• How do I view and pay my invoices? 5
• How do I download my certificates? 3
• How do I send money from my wallet to another member? 5

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 8
• How do I join my club's WhatsApp groups? 6
• How do I take part in the Défi-Plugin (challenge tournament)? 3
• Défi-Plugin: I played without creating the match, how do I enter the score? 2

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 12
• How do I turn on dark mode? 5
• How do I install the Plugin.ch mobile app? 9
• How do I choose the notifications I receive on my phone? 10
• Where can I find the messages sent by my club? 5

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 5
• The administration home page 6

• Manage access 40
• Manage membership cards 24
• Manage clubhouse 9
• Manage restaurant credit 16
• Manage email sending 9
• Manage invoicing 13
• Manage member groups 11
• Manage registrations 12
• Manage special days 6
• Manage offers 14
• Manage online payments 6
• Manage billing regions 14
• Manage the club manager 17
• Manage challenge tournaments 9
• Manage RFID validation 13
• Manage general settings 13
• Setting up accounting 9
• Configure EBICS: connect Plugin.ch to your bank 7
• Gate access log 8
• Manage multiple buildings 2

• Create a new court 21
• Manage court groups 32
• Manage booking periods 34
• Manage court usage 18
• List, edit, or delete a court 16
• Manage sports 6
• Close courts 2

• Create a new season 14
• Edit or delete a season 16
• Open the winter season by copying last season 4
• Link a sport to a season 11

• Manage recurrence authorizations 17
• Manage restrictions 14
• Manage subscription type 27
• Create booking prices: per session or per season 6
• Check rates with the rate grid 8
• Manage non-member and pay-as-you-go deductions 8
• Booking without a subscription: the guest subscription 10

• Create an item 14
• Assign an item to a member 13
• Edit or delete an item 14
• Delete an item assigned to a member 7
• Import linked items from Excel 5

• Display the member list 25
• Create a new member 36
• View a member's detailed information 14
• Display a member's operational data 23
• Manage member subscriptions 13
• Import member data 13
• Print member cards 12
• Print and export the member list 9
• Charge an item to a member or a group 11
• Link a member to a group 7
• Edit and delete a member 14
• Search for a member 10
• Managing duplicates: merging two profiles 3
• Managing units to be deducted: personalised hours and non-members 4
• Manage Swiss Tennis licenses 12
• Topping up a member's wallet 4
• Find and reactivate a removed member 6
• Issue a certificate for a member 2
• Managing families 5
• Handling erasure requests (GDPR) 9

• Add a new sponsor 15
• Invoice sponsors 20
• Re-invoice sponsors 17

• Assign and remove a role 10
• Roles and access: create and edit a role 11

• Gérer son école de tennis : la marche à suivre 6
• Activating the Lessons module 20
• Creating lesson items 19
• Create, edit, and delete a lesson 13
• Manage lesson groups 17
• Manage lesson enrollments 25
• Prerequisite 29
• Invoice and reminder texts 8
• Teachers' schedule 3
• Grouped payments of registrations (basket) 7
• Change the rate of a registration 3
• Copy a lesson for the next season 12
• Changements en cours de saison 6
• Cancel or make up a lesson 9
• Ce que fait le prof 2
• Prix, membres et non-membres 4
• Paiement en ligne et facturation 9
• N° AVS et export Jeunesse et Sport 3
• Questions fréquentes sur les cours 2
• Résoudre les conflits de planning 6
• Proposer des créneaux de préférence 6
• Placer les élèves automatiquement 4
• Envoyer son planning à un professeur 6
• Préparer le planning de la semaine 5
• Reprendre les groupes de la saison passée 5

• Complete management of equipment rental 16

• Find old invoice groups (archives) 13
• Invoice considerations and display 13
• Create invoices 16
• Send invoices by email 12
• Manage payment reminders 16
• Print invoices 12
• List and search invoices 12
• Edit and delete invoices 12
• Invoicing a membership fee or an item: what's the difference? 10
• Automatic reminders for e-mail invoices 5
• Keeping the club's accounts 3
• Manage family discounts 4
• Import accounts from Excel 5
• Carry an overpayment over to the next invoice 5
• How invoice dates are calculated 4
• Annuler une facture ou une ligne déjà comptabilisée 4
• Transit accounts for online payments 9
• Cancel a reminder and go back to the original invoice 3
• Invoicing guests (non-member hours) for the season 5

• List of bank payments 19
• Processing via bank files 10
• Process a manual payment 14

• Process installments 16

• Managing bookings in the schedule 43
• Configure and use open matches 18
• Manage the set times 10
• Create a promo code and use it 5
• Refund a fixed-hour session that was released and taken again 4
• Moving a booking and creating a recurrence in the schedule 8
• Creating and managing recurrences 12
• The weekly view and the all-sports view 8
• The cash journal and the history of a booking 2
• Manage cash register prices 2
• Offering items with a booking 4
• Deleted bookings and deletion records 10
• Replace a player on a fixed hour 5
• A fixed hour cannot be added: nothing is displayed 7
• Create an event (ladies' night, tournament, outing…) 5

• Manage automatic emails 23
• Sending bulk emails 12
• Manage messages 18
• History of sent emails 12
• Writing an e-mail with the editor 12
• Birthday and inactive member e-mails 3

• Manage challenge tournaments 7

• Enable partner search 15

• The statistics dashboard 13
• Invoicing bookings from the statistics 4

• Access the program 21
• Booking by a member 35

• Creating and configuring a lesson 26
• Sign up for a tennis lesson 23
• Managing registrations (administrator) 16
• Managing groups and the schedule 13
• Tennis lesson invoicing 14
• Invoicing check and Youth and Sport export 19

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 15
• Adding and editing an employee 4
• Special cases: minor salary, young people, pensioners, LPP 4
• Running the monthly payroll 6
• Entering a compensated absence (army, maternity, illness, accident) 7
• The 13th salary and holidays for hourly employees 11
• Paying salaries and reconciling them with the bank 10
• Correcting an approved payslip 1
• Salary certificates and annual lists 8

You'll find all the questions about booking without an account

• How can I book if I don't have an account 855
• Where can I find available courts in my area? 120
• How can I edit/cancel my booking if I don't have an account? 140